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SWIFT KIWI
Transport Limited
( University Group Project )
Swift Kiwi Transport service limited provides solutions to the transport ticketing system in New Zealand. We created an electronic card payment system to train commuters to board the train by getting their swift card scanned or through a mobile app (“swift card app”) and we also have created a website “www.swiftkiwi.com to purchase a card or top them up online.
Client
Swift Kiwi Transport Limited
Year
2021
Category
Solution Design
Type of Work
Research
Project planing
Branding
Mobile app design
Physicle Swap Card design
Costing
My Role
Branding , Graphics and Application Architecture
Story of the Swift Kiwi card and mobile app
In Wellington, we only have a snapper card for the buses but we don’t have any electronic payment system for trains and for that, we provide a new solution to the transport ticketing system for trains in Wellington and that is why we introduce a new solution swift card to board train easily for customers.
With this solution, Customers will be able to use the Swift Kiwi Mobile app to board the train without having paper-based tickets.
As a team, we planned a more environment-friendly solution for train commuters with a new technological approach.
While we provide an electronic card system, Kiwi Swift Transport Limited is steeped in the latest technology with the “Swift Kiwi” mobile application and website as well. This user-friendly mobile application is a very handy and popular tool for people who are living in the current technological world. We provide QR code-based tickets for those who use the Swift Kiwi mobile application. With mobile applications, commuters can create user logging which can manage their online train tickets, and transactions to top-up the account, track their rides, and many usable facilities.
Research
Identifying Problems and Solutions to the Train commuters in wellington region.
Solutions
Project Lean Canvas
Technology
Contactless smart card
A contactless smart card is a card in which the chip communicates with the card reader through an induction technology similar to that of an RFID (at data rates of 106 to 848 kbit/s). These cards require only close proximity to an antenna to complete a transaction. They are often used when transactions must be processed quickly or hands-free, such as on mass transit systems, where a smart card can be used without even removing it from a wallet.
Technology
Contactless smart card readers
Contactless smart card readers use radio waves to communicate with, and both read and write data on a smart card. When used for electronic payment, they are commonly located near PIN pads, cash registers and other places of payment. When the readers are used for public transit they are commonly located on fare boxes, ticket machines, turnstiles, and station platforms as a standalone units. When used for security, readers are usually located to the side of an entry door.
Mobile app
Contactless smart card readers
In order to offer better customer service to Train commuters we have created a Swift Kiwi mobile application which can use as a train ticket by scanning a QR cord. Users can use this app to purchase their train rides. check balance, and top-up Swift Kiwi cards too.
Task & User Flows
Contactless smart card readers
Main Task
There is one main task and that is successfully riding a train by using the Swift Kiwi app as an alternative to the paper train ticket.
User Flow
The user flow contains a few more decision points. This is where Commuters can decide the amount they want to top-up, or if he needs to edit profile information or reset the password. Commuters also can check their available balance.
Sketches
Contactless smart card readers
Done Low-fidelity sketches to bring the user flow to life and determine the application's information architecture.
Design
Contactless smart card readers
Created High-fidelity sketches using Figma to bring the user flow to life and determine the application's information architecture.
